Boston Market patrons who prepaid for Thanksgiving meals show up behind closed doors


Some customers who had pre-ordered their Thanksgiving meals through the Boston Market were surprised when they arrived at the chain’s location in Rancho Cucamonga, Calif., And found it closed.

A sign at the Rancho Cucamonga restaurant, about 75 km east of Los Angeles, said its sudden closure was due to a shortage of workers.

“No employee is showing up today… we can’t fulfill orders! We’re sorry! “Read the sign, which was posted on the front door of the establishment, according to The Orange County Register.

Slaton Smith, director of marketing for Boston Market Corporation, told NBC Los Angeles the company was aware of the surprise shutdown.

“We are in the process of refunding the Thanksgiving order (s) for each guest impacted by our Rancho Cucamonga location,” Smith said. “We are investigating the cause of this problem. We sincerely apologize to every customer who has placed an order and visited the restaurant today.”

According to their website, Boston Market locations offer a wide array of prepared meals for Thanksgiving dinner. Customers can order a la carte menu items, full meals, or catering options, and meals can be picked up or delivered directly to customers. Some popular chain locations were also open for dinner on Thanksgiving Day.

Boston Market isn’t the only franchise struggling with a tight labor market. Some McDonald’s establishments have opened up hiring to children as young as 14, while fast food chain Raising Cane’s is making up for its lack of manpower by putting company staff to work in its restaurants. Other companies are offering increased wages, signing bonuses and increased benefits in an attempt to attract workers.

Employers have tried to hire more than the number of people looking for a job. Over the summer, there were around 10.1 million job vacancies, although there were only around 8.7 million people looking for work, according to the ministry. work.

Restaurants are also facing supply shortages caused by the coronavirus pandemic. Some shortages have caused prices to skyrocket or prevented customers from ordering their favorite dishes.



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