ResultsCX, a leading customer experience partner for Fortune-100 and Fortune-500 companies globally, today announced the change of its ownership from One Equity Partners to ChrysCapital. ChrysCapital is a leading private equity advisory firm with a successful track record of investing in technology services, financial services, pharmaceuticals, and consumer services. One Equity Partners (“OEP”) is a mid-sized private equity firm focused on the industrial, healthcare and technology sectors in North America and Europe.
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Based in Fort Lauderdale, Florida, ResultsCX provides customer support, acquisition, enrollment, retention, member support, technical support and transaction processing services to healthcare companies. , telecommunications and cable, media and retail. With approximately 20,000 employees and 25 delivery centers around the world, ResultsCX delivers a complete, omnichannel, resolution-centric customer experience.
Over the past few years, ResultsCX has made significant investments in AI and digital customer experience solutions. The company’s commitment to resolution-centric CX is upheld through its SupportPredict digital engagement platform, trained agents, and social experience management solutions that empower brands to control their online reputation and retain their customers.
Akshat Babbar, Director of ChrysCapital, said: “Digital transformation is forcing companies to change their business models and expand beyond traditional channels to adopt an omnichannel service approach. With its strategic approach to artificial intelligence and human intelligence and comprehensive offerings based on digital and social media, ResultsCX is well positioned to capitalize on this change. We are confident that the company will benefit from the association of ChrysCapital given the rich expertise and relevant experience of the company and we are delighted to partner with the ResultsCX leadership team to significantly accelerate the growth trajectory. future. “
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“Our new property offers ResultsCX the opportunity to expand our global presence and increase investments in emerging technologies for our clients,” said Chad Carlson, CEO of ResultsCX. “ResultsCX will benefit from ChrysCapital’s extensive experience in the technology sector. Additionally, the company’s established global network and ability to deploy additional capital to support our business make ChrysCapital an ideal partner for ResultsCX.
“Success in the BPO industry still relies heavily on people. We are grateful that we were able to partner with Chad Carlson and his leadership team as they guided the company through the difficult time of COVID and quickly re-accelerated ResultsCX’s growth trajectory. ResultsCX’s commitment to innovation, its focus on creating a stable and attractive work environment, reducing employee attrition, and our endless commitment to providing quality and effective customer service position the company for a continued success, ”said Greg Belinfanti, Senior Managing Director, OEP.
Sidley Austin served as legal counsel for ChrysCapital and KPMG as financial and tax advisor. Dechert has served as legal counsel for ResultsCX and OEP.
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